We offer free-to-use licenses for academic research as part of our Academic Partnership Programme. The free license covers non-profit and non-commercial research. If for-profit or sponsor-funded studies are required, we offer bolt-ons to academic partners. These are study-specific depending on the size and scale but typically range from $1,000 - $5,000. These are usually covered by the sponsor who funds the work.
We offer licenses to scale starting at $450 per month (billed annually). This license is typically for single site organizations wishing to conduct research themselves. The license comes with 1,000 SMS Credits and 10,000 WhatsApp Credits. One limitation of this license is the 50Gb storage space and daily overview for Garmin wearables. The next paid license is $1,450 per month (billed annually). This license covers multiple sites - for example CROs, sponsors and collaborators - more storage space of 100Gb and full Garmin wearables exports. If you have any specific needs please do let us know here.
Unlimited usage covers unlimited studies or trials, participants and team members. Our unlimited terms are defined in our licenses we provide to all users who use Trialflare and reflect a 'fair usage' of these features.
Bolt-ons are value added additions to licenses. They cover three main items: (i) SMS Credits, (ii) Additional Cloud Storage and (iii) Sponsor-funded Academic Studies costs. For SMS Credits, we are charged at local telecommunications rates (provider- and country-dependent). We can arrange any number of SMS Credits to be added to your project at a cost of $0.15 per SMS. In your account settings you can see what your SMS allowance is. For Additional Cloud Storage space, if you do need larger storage - usually for things like photos and videos - we can arrange this at 10Gb extra on your organization's account at $10 extra per month. For Sponsor-funded Academic Studies, we aim to keep these as low as possible and these range between $1,000-$5,000 per project.
We operate anywhere, but mostly UK, Europe and USA.
100% you. However you use Triaflare, it is your tool to collect the data you need. We help you with the tools to collect this data in an efficient and accurate way. Whether it's on- or off-site, on a laptop, tablet or smartphone, the data is yours. Any time you wish to remove the data from the platform you are welcome to download and request a full deletion. If required, we can also arrange a Data Transfer Agreement (DTA). We do not share any of your data whatsoever. If you are dealing with sensitive data or intellectual property (IP) we can sign arrange Non-Disclosure Agreements (NDA).
While we can make exceptions, we are exclusively the data processor and you are the data controller.
Yes. We take data security very seriously. We use industry-grade standards of encryption, both at rest and during submission and our data centers are independently audited (certified with ISO/IEC 27001:2013, 27017:2015 and 27018:2014). We are registered with the ICO and have a dedicated Data Protection Officer. Our software and staff look after your data at all times. Read more about our security here.
We are a team of former academics across health, technology, apps and clinical trials passionate about innovation, data and technology. We make products for our users on-demand. We use the very best technologies and processes to streamline data collection and everything we do is centered around security. We provide all training and support, too. We offer a suite of innovative solutions which grows broader by the day - from typical data entry forms to unique metrics such as wearables, cognitive tests and food diaries - all in one platform for everyone to use.
Yes! This is what makes us truly unique. We work in human participant research directly and use Trialflare to conduct this research. We've centered our product - and continue to do so as it grows - around research at high efficiency and speed and reduced costs. As a CRO we are able to conduct remote human participant research.
We can help with study design (and all necessary regulatory documents), regulatory support, recruitment, eConsent, onboarding of participants, study conduct and monitoring, reporting and even scientific publication. We usually only deal with digital outcomes, but have partnerships in place to collect biological samples by post via direct-to-participant kits. These kits collect faecal samples for faecal microbiome assessment and finger prick blood samples for laboratory analysis.
Yes. Please do get in touch and let us know - we are always happy to talk project ideas and proposals through and get them up-and-running as the lowest costs and risks.
Whether you're a user or not, we are happy to meet on Zoom / Teams / Meet for any support, demos or training. If you want to learn at your own pace you can use Trialflare Academy.
Trialflare Academy is our eLearning resource where you can find guides on everything relating to human participant research on Trialflare. You can read our documentation to get familiar with designing and running studies, dealing with wearables integrations, exports and much more!
Let us know - remember, your data is always yours. If you want to change your license or even stop using Trialflare we can give you copies of all of your data in full (and sign a DTA if needed).
